| Customer Service
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| Placing Your Order |
| Here’s how it works: |
| Select your products. |
| You select the products you want. Choose from our large inventory
of apparel, awards, specialty items, materials, custom-designed and
manufactured apparel, logo designs, and more. |
| Would you like assistance finding the products you need for your
promotion? Call 1-888-455-6355 for your free consultation. It’ll
save you time, and you won’t have to search for endless hours
through a catalog unless you’d like to! |
| In your free consultation we’ll listen to your requirements
to understand your promotion, products needed, budget, and the quality
that will satisfy you. This is where most of our customers fall in
love with us, because they experience our service difference from
the start. They can see how it will provide them with quality products
that will make them look good—maybe even great—within
their company. |
| Did we mention that it’s free? There’s no risk, no obligation.
So what do you have to lose? Even if we can’t assist you this
time, you will see what it’s like to get promotional-product
service like the great service firms, such as Nordstrom or Tiffany’s,
that make you feel like royalty. |
| You have your promotion to think about. Wouldn’t it be nice
to have a firm that helps make your promotion successful? After all
aren’t two heads better than one? |
| We provide you with an estimate. |
| Once we understand your promotion, product selection, and budget,
we provide you with an estimate. It’s based on your budget and
the best products for your promotion. Our selection of products includes
only top brands at every price point. You are guaranteed the quality
you want at a price that’s affordable and reasonably competitive. |
| In fact, we know that promotional products can get very pricey quickly
because of the quantities you may need. We have some specialty items
in our inventory that are under $2.00, so no matter what your budget
is, we have the exceptional promotional apparel, awards, specialty
items, and materials you want and need for a successful promotion. |
| Start your order. |
| To start your order, we need your approval of your estimate, your
artwork, and a 50% deposit. You can fax or e-mail your approved estimate
back to us. To make payments easier for you, we accept all major credit
cards. |
| Finally, your camera-ready artwork is needed to process your order.
Your balance is due when your order is delivered and you have approved
it. Every order you place with us is backed by our service guarantee
[link to guarantee]. See your service guarantee
for more details. |
| Provide us with your camera-ready artwork in an electronic
file. |
| Once you approve your estimate and provide us with your deposit, all
that is needed is your artwork. You order will get underway once we
receive it. The last step before your production begins is approval
of your sample. That’s when your 10-day countdown begins and
your order is on its way. |
| Have us create or recreate your logo or image for you. |
| If you can’t find your artwork or the designer that created
it to get a copy, don’t worry. You don’t have to let that
slow down or stop your order. Just provide us with an example of your
logo or image, and we’ll recreate it for you. |
| You can fax, e-mail, or express-mail it to us. When your logo or
image is done, we’ll even provide an electronic version for
your files. You’ll always have it when you need it. See our
custom design logo services [link
to your custom-design logo services]. |
| Let’s discuss your sample again. As a bonus to those customers
that place an order for 100 pieces or more, your sample is free, too. |
| Your order will arrive in 10 days or less. |
| Once your sample is approved, you will have your order in 10 days.
If we can deliver faster at no additional cost we’ll do it. |
| If you artwork and sample is already on file you can receive your
order faster than 10 days. Even if you’re placing an order for
the first time, there are selected items we can produce for you in
less than 10 days. |
| Need to be certain to get your products in less than 10 days? You
can also get orders faster by investing in “rush order”
so we can produce selected items in less than 10 days. Heck, we can
even produce some items for you “same day” if you need
it. You must have camera-ready artwork. Shipping time is excluded. |
| We’ll go to work to produce the apparel, awards, specialty items,
materials, custom logo, or apparel for you. And we deliver it for
you in 10 days, guaranteed [link to guarantee].
We have even been known to deliver orders early. |
| You can have peace of mind, knowing that your order is in the hands
of people who consider it an honor to serve you. We have consideration
for you and your success. We also have the courage to back our service
with a “bullet-proof” guarantee, [link
to guarantee] just to show you how seriously we take our commitment
to you. |
| Request an estimate and you’ll see. Do you want to save time?
Call 1-888-455-6355 for your free promotional consultation and experience
for yourself why so many of our customers see the difference between
us and other vendors at the first meeting. |
| Or be bold—place your order and see our service in action.
We guarantee we’ll deliver. Or your order is free. No excuses. |
| A2Z’s Product & Service Guarantee: |
10-day, on-time delivery
guarantee
We guarantee delivery of your promotional apparel, awards, specialty
items, materials, and custom-designed logo or apparel in 10
days or less, or your order is free. No excuses. The only exceptions
are custom jackets, jerseys, sweaters, and selected promotional
items.
High-quality guarantee
We also guarantee that your custom apparel, promotional products,
and materials will match or exceed the quality and specifications
of the sample you approve. This is not just quality as we see
it. It’s quality as you see it, because you approve the
artwork and sample. It’s within your control. We guarantee
that your product will meet the specifications of the manufacturer,
or we’ll replace it if it’s defective according
to their guarantee. [use guarantees of warrantees of your suppliers]
Fixed-estimate guarantee
We guarantee the price that is given to you in any written estimate.
This price will never vary by more than +/- 3 percent for overruns
or under-runs.
Superior service
Our service will be fast. You will receive your order in 10
days or less. Rush orders are faster but cost more. Our service
will be focused. Of course, we are focused on you, your promotional
needs, and the success of your event, fundraiser, or sales and
marketing activities—and whatever we can do to assist
you with it.
Our service will be flexible. We’ll provide a wide variety
of promotional products at several prices, using state-of-the-art
technology that will make you look good within your budget.
Most of all, we’re friendly. We greet you pleasantly,
and if there’s a problem with your order, we’ll
replace it gladly. We promise we’ll always be kind to
you, no matter how busy we get.
No excuses. No questions asked. It’s a fact.
John
Shaw - President & CEO of A2Z Specialty Advertising |
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| Policies |
| Pricing: A2Z Printing & Specialty Items makes
every attempt to avoid errors in pricing and product information.
If a mistake occurs, we reserve the right to correct it and we apologize
for any inconvenience it may cause. A 50% deposit is required to initiate
the order. |
| Special / Custom Orders: Special orders are not
returnable. Customize orders requiring imprinting or embroidery should
be inspected before going to production. We can not accept responsibility
after garments are imprinted or embroidered. Please allow 4 -6 weeks
for delivery. |
| Colors & Shrinkage: Although the finest threads
and dyeing methods are employed, actual colors may vary. We are not
responsible for slight variations in shades and color fastness. Also
we can not be accountable for shrinkage due to excessive heat. |
| Return Policy: All orders should be inspected promptly;
all claims for damages or shortages must be made within 7 days upon
receipt. We reserve the right to inspect all returns to determine
if repair, replacement or credit is due. |
| Minimum Orders: There is a minimum order of six
for embroidery orders and a minimum of 12 for screen print orders. |
Shipping: UPS ground is the method of shipment generally
used. Please allow 3 -7 days for shipping
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